How to onboard Agents/ Operators on Zronic Live Chat tool
Step 1
Once you log in, select users from the side menu and click on add user button.
Step 2
Add agent’s details like name, email, user name, etc.
Step 3
Personalize the profile by adding an avatar and give permissions to standard responses, file management, etc
Step 4
Set permissions for key areas
Step 5
Set working hours
Step 6
Update the agent with login information and URL to get started engaging visitors.