Engage conversation to close conversions with cost-effective Live-Chat tool at $2.5
Configure chat widget with twenty plus configurable options and connect chat with ease. Answer pre-sales questions in real-time to engage customer when they need the most. With the user-friendly customizable features, create a stunning chat widget to connect with audience and guide them in the right directions.
Expedite resolution with automated canned responses. Create infinite canned responses with a few clicks to automate replies to common queries. Focus on more important tasks.
Private notes to be on the same page
Make a note of key information during live chat with customers for team members to review later in order to avoid communication gap.
Set working hours
Set business hours and staff shift timing from admin panel with ease. Ensure no interruptions and conflicts in chat support round the clock by setting each agent work timing for a whole week including break time.
Auto Proactive Chat
Advanced and Intuitive operator panel
Fully secured files sharing
Search and favorite messages
Instantly, agents can transfer chats within or between departments to other appropriate agents with just a few clicks enabling agents to maintain consistent user experience.
Integrated chat bots feature engages audience for common queries. Predetermined messages automatically trigger for set keywords.
Zronic creates a record of conversations between a website visitor and agent on the cloud. If the visitor wants a copy of chat, then he/she can send it to the desired email address at the end of the live chat conversation.
Cross-Chat Messaging App
Zronic is tightly integrated with Whats app maximizing visitors engagement for more conversions. The integration offers out-of-the-box flexibility for operators allowing to stay connected without being away from Zronic plaform.
Customer service rating
Customers can rate their experience and give feedback at the end of each chat session. Customer satisfaction (C-sat score) report keep you in the know the reasons for poor customer experience which will, in turn, help your agents to continuously improve experience.
Make breakthrough discoveries to improve engagement and sales with profound insights across all the metrics.
Get real-time geolocation of users and generate detailed report of users’ location. At a glance, learn about visits from top 10 locations, export the reports in XLS, CSV, PDF, and etc. These insights can be leveraged to run campaigns geo-specific prospects.
Average response time and rating
At a glance, get a synopsis of total support time contributed to deal cumulative clients and operator feedback in one pane. The insights can be generated by departments and exported into a desired format like image, spreadsheet, PDF etc.
Complete conversation history
Get a complete overview of overall bounce rate against total time spent performing customer chat. Auto-generated list view of all the clients in one dashboard enabling the admin to click and review any customer’s chat.
Keep a tab on the individual operator’s performance with customer service rating reports enables team managers to take necessary steps to improve customer satisfaction rating before sales or support milestone gets out of hand.