In this era of digitalization, customers anticipate getting relevant information at earliest in an effort to make the right decisions. Recent research on live chat software concludes that customers appreciate quick and accessible support ((McLean & Osei-Frimpong,...
Customers are very impatient these days. They need answers to their queries instantly. Here, instantly means within 10 seconds or less. That’s why companies are now integrating live chat software to connect with their customers in no less time. Are you running...
Customer experience is the topmost priority of any business because it helps organizations generate revenue and credibility in the market. As per the PWC report, “86% of customers would like to pay more for a product or service for a better experience”. It...
